Flight Delay and Cancellation


Last Updated 3 August 2021

The Irish Claims Board can handle your flight delay or cancellation compensation claim on your behalf. We have years of experience in dealing with these types of claims. If we accept your case, our experts will pay for any necessary expert reports and Court fees. They can secure a barrister if required. So you can benefit from a stress free and hassle free process, and you will avoid having to pay out sums of money to pursue your rightful compensation. Frequently you may be entitled to compensation from sources other than the airline, and you can be advised on this to ensure you recover the maximum amount. In fact, many of our customers will end up financially better off by using our service than if they had dealt with the process themselves.

Delayed Flight?

If your flight delays for three or more hours at the destination airport, you are entitled to financial compensation up to €600 (or £530) under EC Regulation 261/2004.

Provided that the disruption was caused due to the airlines’ fault. And, you must have departed from EU airport or landed at EU airport with an EU-regulated airline.

The amount of compensation varies between €250 to €600 depending on the distance of your flight and length of the delay.

What should you do when your flight was delayed?
  • Ask the airline for the reason behind it.
  • Get confirmation in writing from the airlines’ customer service.
  • Note the flights’ arriving time (i.e., when the aircraft door was opened).
  • Collect additional evidence (e.g. photos of arrival board, boarding pass, receipts, etc.).
  • Exchange contact information of co-passengers (which can act as evidence while asking for compensation).
  • Use our compensation checker tool and check if you are eligible for compensation.
  • Assign us your case for a hassle-free claim (we work on a “No Win – No Fee” basis).
  • Or, contact the airline if you are confident to receive the money on your own.
Can you claim compensation for flight delays?

These are the following conditions when you can ask for compensation under the EU law EC 261:

  1. Your flight should have been delayed for more than 3 hours on arrivals.
  2. You must have departed from the airport in the EU (European Union), or arrived at the airport in the EU with EU-regulated airline.
  3. It shouldn’t be delayed due to unforeseen circumstances, which are beyond the control of the airlines.

Note (FOR Northern Ireland/UK): Even after Brexit, the EU law is still applicable in the UK, until it amends old EU laws. We will keep you updated on it.

EC 261 rule is even valid for Iceland, Norway, and Switzerland, although these countries are outside of the European Union.

Can you claim for delays outside of EU?

The answer is a big YES.

It doesn’t matter if you have citizenship of any country.

EU law is valid for all the passengers departed from the airport in the EU or arrived in the EU with EU airline.

ItineraryEU Air CarrierNon-EU Air Carrier
From inside the EU to inside the EUCoveredCovered
From outside the EU to inside the EUCoveredNot Covered
From outside the EU to inside the EUCoveredNot Covered
From outside the EU to outside the EUNot CoveredNot Covered
How much compensation can you get?

If you arrived at your final destination 3 or more hours later than scheduled the European Court of Justice ruled that the amount of compensation due depends on the distance of the flight:

  • €250 for all flights of 1,500 kilometres or less;
  • €400 for any flights within the European Union of more than 1,500 kilometres and for any other flights between 1,500 and 3,500 kilometres;
  • €600 for any flights over 3,500 kilometres.

Claiming compensation from an airline can be a difficult and lengthy process. Our legal team of experts is experienced in dealing with airlines and enforcement authorities; we have access to all relevant flight information and are here to help you get the compensation you deserve!

We act entirely on your behalf, ensuring your claim is handled in a professional and proficient manner.

You can also get compensation for:

  • Delayed Flights

If your arrival at your final destination was delayed more than 3 hours you could be entitled to compensation of up to £510 per passenger.

  • Cancelled Flights

If you had a valid booking or reservation and your flight was cancelled you could be entitled to compensation of up to £510 per passenger.

  • Re-routed Flights

If your flight was re-routed and you reached your final destination with a different flight number, or you reached your final destination by flying on a different route than originally planned, you could be entitled to compensation of up to £510 per passenger.

  • Denied Boarding

If you arrived at the check-in desk at the correct time and were told you would not be allowed to fly you could be entitled to compensation. The amount of compensation you receive is determined by a combination of flight distance and delay.

You can get compensation from (and many more):

  • Aer Lingus
  • Air Portugal
  • Air France
  • Air Berlin
  • Alitalia
  • American Airlines
  • ArkeFly
  • BMI
  • Brussels Airlines
  • British Airways
  • Condor
  • Continental
  • Delta Airlines
  • EasyJet
  • Eurowings
  • Finnair
  • Germanwings
  • Iberia
  • Jet Air
  • KLM
  • Lufthansa
  • Malaysia Airlines
  • Martinair
  • Meridiana
  • Malev Hungarian Airlines
  • Monarch Airlines
  • Royal Air Maroc
  • Ryanair
  • Surinam Airways
  • Swiss Air
  • Thomas Cook Airlines
  • Thomsonfly
  • Tuifly
  • US Airways
  • Virgin
  • Wizz Air